Terms of Service

1. Service description

TradovaAI provides intelligent inquiry reception for export businesses: unified connection of channels such as email, WhatsApp, Telegram and website forms, AI reply drafts generated from your company knowledge base, plus auto-send safety gates, customer profiles and message analytics. Specific features depend on the Service edition you subscribe to.

2. Accounts and use

• You are responsible for keeping your account credentials safe and for all actions taken under your account.
• You may not transfer, rent out or share your account with any third party without permission.
• When connecting third-party channels (such as WhatsApp Business), you must ensure you hold proper authorization from that channel and comply with its terms of service.

3. Data ownership

The customer profiles, message records and business data you bring into the Service belong to you. We process that data only for the purpose of providing the Service during the term. When the Service ends, you may export your data, and we will delete or anonymize it within a reasonable period.

4. Acceptable use

You agree not to use the Service to: send spam or unsolicited bulk marketing messages; infringe others' intellectual property, privacy or other lawful rights; violate laws and regulations applicable to you or your customers (including anti-spam, data protection and import/export control rules); or reverse engineer, maliciously attack or otherwise interfere with the proper operation of the Service.

5. Subscriptions and payment

Paid services are subscribed by billing period according to the plan you select; fees and quotas are as shown on the order page. Except where laws and regulations provide otherwise, fees already paid are generally non-refundable. Renewals and upgrades take effect immediately; downgrades take effect at the end of the current subscription period.

6. AI-generated content

AI reply drafts are provided for your reference and review, and the auto-send feature is controlled by three safety gates: a blacklist, an intent whitelist and a confidence threshold. You should review important content before it goes out — especially binding commitments such as quotations, lead times and compliance statements — and you are responsible for what is finally sent on your behalf.

7. Availability and disclaimer

We work hard to keep the Service continuously available, but we are not liable for indirect losses caused by service interruptions arising from third-party channels (such as WhatsApp platform policy changes), network failures, force majeure or similar causes. In some cases a third-party channel may require your account to be re-verified (such as scanning the QR code again); when we detect an anomaly we will remind you through in-system notifications or similar means so you can act in time.

8. Changes and termination

Material changes to these terms take effect after being announced on our website or in the console. If you breach these terms, we may suspend or terminate the Service. You may stop using the Service and close your account at any time.

9. Governing law and contact

These terms are governed by the laws of the People's Republic of China. Disputes arising from these terms shall first be resolved through friendly negotiation; failing that, either party may bring the dispute before the people's court with jurisdiction in our place of domicile. For questions, contact support@tradovaai.com.