When a midnight inquiry lands,
your AI catches it in 8 seconds
TradovaAI is a 7×24 AI sales assistant that never clocks out: one inbox for Email, WhatsApp, Telegram, Instagram, Facebook Messenger, social channels and website forms. It answers from your product knowledge with traceable sources, runs multiple safety gates before sending — and hands sensitive cases and hot buyers to your team.
- 7×24Always-on, second-level response
- 8sAvg. first response to inquiries
- TraceableOnly answers what it can verify
- Self-hostedData never leaves your network
Public industry research: 52% of B2B inquiries arrive outside business hours, and replying within minutes significantly lifts first-pass qualification — your response speed is pre-screening your customers.
The conversations it catches every daylook just like these
Buyers reach out in their own language and expect an answer right now. Three real scenarios showing what “caught automatically” and “handed off at the right moment” look like.
Checks stock and tier pricing before answering, and asks only for the minimum it needs.
Multilingual intake and triage — warranty cases reach a human with the full conversation attached, so buyers never repeat themselves.
Distributors reorder on their own while the system drafts the paperwork — final approval always stays with your team.
Every inquiry, one inbox
No new mailbox, no new tools, no migration. TradovaAI plugs straight into the channels you already use — with more on the way.
Any IMAP/SMTP mailbox, including corporate email
Personal number and Business API, dual channels
Telegram
Bot integration with second-level push messaging
Professional-account DMs, follower inquiries included
Facebook Page Messenger DMs in one inbox
Social
Platform-agnostic — inquiries from any social network
Website
Connect your website's inquiry forms in one click
More than auto-replies — a receptionist you can trust
Every capability is built to never miss, never misreply and stay auditable — freeing your reps for the high-intent negotiations that really matter.
Knowledge-driven replies
AI replies cite your uploaded spec sheets, pricing rules and FAQs — quoting real MOQs, lead times and certifications instead of generic scripts.
On-premise semantic search
An enterprise-grade bilingual semantic engine matches inquiries — even mixed-language or rephrased ones — to your materials. Understanding happens on your own servers, so data never leaves your network.
Three-layer safety gates
Blacklist pre-filter → intent allowlist → confidence threshold. Low-risk inquiries get automatic replies and high-risk ones go to a human — every auto-send is auditable.
Traceable evidence cards
Every AI reply attaches the cited knowledge entries with confidence scores, so draft reviewers can verify pricing and specs at a glance — no made-up answers.
Intent detection & scoring
Tells price requests from catalog asks, complaints or spam, then ranks leads by transparent rules — your reps work the most valuable inquiries first.
Write in Chinese, deliver in their language
Reps draft key points in Chinese and the AI renders them in the buyer's language with a business-email tone — numbers, model codes and prices stay exactly as written.
Time-zone-aware sending
Replies scheduled to the buyer's local business hours arrive right on time in their morning — time difference is no longer an excuse for missed deals.
Auto-enriched buyer profiles
Ports, MOQs and certifications gathered through AI follow-ups flow back into customer records — the longer you use it, the better it knows your buyers, with no context lost in handovers.
Proactive channel outage alerts
Second-level alerts the moment a WhatsApp or email channel goes down, with guided reconnection — catch outages before they cost you orders.
Instant WeCom / DingTalk push
High-intent inquiries are pushed to WeCom or DingTalk in real time with scores and evidence cards, so reps take over human follow-up in one click.
Flexible model integration
Choose mainstream or domestic large models as needed, with cloud or on-premise semantic understanding. Bring your own model and credentials — costs stay transparent and under control.
Self-hosted deployment
The entire system runs on your own servers — inquiries, quotes and customer data stay 100% inside your network, with fully offline local model support.
Not a chatbot — a reception agent that reasons step by step
With every message, it reasons over the full context, verifies against your knowledge and decides the next step — always knowing when to bring in a human.
Catch
Any channel, any language — it responds the moment an inquiry lands, late nights and weekends included.
Avg. 8-second responseUnderstand
Reads intent, buying stage and the real question — a quote request, a spec comparison, or just small talk.
Auto scoring & gradingVerify
Retrieves facts from your product materials, pricing rules and FAQs — it only answers what it can verify.
Every answer traceableDecide
Plans the next step — answer directly, ask a clarifying question, or route sensitive matters to your team.
Hands off when it shouldRespond
Replies in the buyer's language, or drafts ready-to-send content for your reps — hot leads arrive with full context.
Auto or draftedFive steps, each one plugging a leak where deals are lost
Most AI is rented. This one grows with you
Every time the AI can't answer, you fill it in once — and it knows forever. Every minute you invest becomes its experience: each turn of the flywheel, one less type of inquiry needs you.
Rented AI
- ✕The day you stop paying, it forgets everything
- ✕Questions it can't answer, it can't answer forever
- ✕Your data trains the platform — not you
AI that grows with you
- ✓Every answer you give, it remembers forever
- ✓The second time it sees a similar inquiry, it answers itself
- ✓Your knowledge base is 100% yours — export it anytime
Buyers leave because they can't wait; sellers burn out because they answer everything themselves. TradovaAI holds the buyer first, then learns from you — once learned, remembered forever.
From the first inquiry to repeat orders, you're covered at every step
12 scenarios across the buyer journey. What runs automatic and what goes to a human is crystal clear — automation is efficiency; human handoff is discipline.
Capture · Reception
The first hour after an inquiry lands- Auto Inquiry intake & screening
A 7×24 multilingual front desk that gauges buyer maturity and flags real buyers for your team
- Auto Product & stock Q&A
In stock? Which specs? Do you ship to our country? — it only answers what it can verify
- Auto Spam inquiry filtering
Ads and competitor probing are auto-blocked and down-ranked, saving your reps' energy
Support · Conversion
Turning intent into orders- Human Quotes / MOQ / lead times
Drafts quotes per your pricing rules; exceptions and final calls go to your team
- Auto Sample follow-up
Logs sample shipments, explains sample policies, and pushes toward bulk orders
- Auto Certification & compliance Q&A
CE, RoHS, ISO — every answer traces back to your own documents
Deal · Delivery
No drop-off after the deal closes- Human Contract / PI drafting
Drafts proforma invoices and contracts from your templates; humans review and sign
- Auto Order & logistics updates
Proactively shares production, shipping and customs progress to cut follow-up chases
- Human Payment / terms reminders
Polite, on-time reminders; sensitive matters like collections always go to humans
After-sales · Repeat orders
What keeps existing customers around- Human After-sales & warranty
Handles returns, warranties and complaints in any language; sensitive cases escalate to humans
- Auto Repeat orders & new products
Spots reorder intent, prompts restocking, and recommends relevant new products
- Auto Long-cycle nurturing
Reawakens dormant customers and stays warm across time zones — you're top of mind when opportunity knocks
The questions buyers actually ask — it has the answers
Reply quality depends on the knowledge base — and it's tuned to your industry. Pick yours to see which questions it handles.
Machinery / CNC machine tools
Tech-spec Q&A, with custom configurations routed to engineers for quoting
Auto & moto parts / Two-wheelers
Fitment quoted by vehicle model; mold and tooling matters go to humans
Electronics / Consumer devices
Certification answers are traceable; custom projects are flagged for your team
Packaging / New materials
Sample requests handled automatically; quotes drafted per your tier rules
Hardware / Tools
Spec questions answered instantly; tier discounts stay within your approved ranges
Consumer goods / DTC brands
Pre-sales and after-sales in one place; distribution partnerships go to your business team
More industries are being tuned all the time — as long as your buyers ask about products, specs, prices and lead times, it's a fit. Talk about your industry →
Mass-outreach tools are everywhere — few dare to automate the reception layer all the way
We nail every step after a buyer reaches out — here's how that compares with manual handling, generic SaaS and mass-marketing tools:
Why it's safe to let it reply on its own
Three safety gates plus self-hosted deployment lock mis-send risk into the mechanism — not luck.
Layer 1 · Blacklist pre-filter
Sender and keyword blacklists block spam and competitor-probing emails before they ever reach the AI engine — saving effort and giving you peace of mind.
Layer 2 · Intent whitelist
Only clearly whitelisted intents — RFQs, catalog requests, lead-time questions — trigger auto-replies; complaints, legal and price-haggling are always routed to your team.
Layer 3 · Confidence threshold
Every AI reply carries a confidence score and knowledge-base citations; anything below threshold is downgraded to a draft — it never bluffs.
Data sovereignty, built into the architecture
Inquiry content, quote records and customer profiles all live on your own servers — never in our cloud, never with any third party. Full-stack self-hosted deployment and flexible model integration meet data-compliance and intranet security requirements.
- Self-hosted: 100% of your data stays inside your intranet
- Supports locally hosted models — sensitive industries can run fully offline
- Audit logs make every automated send traceable
No lock-in price tags — a plan shaped around your team
Plans tailored to your channel count, inquiry volume and deployment model — already using NetEase Foreign Trade / OKKI for lead gen? They stack, with no conflicts.
Team Cloud
For trade teams of 3–20 peopleEvery inquiry caught the moment it lands — 7×24 multilingual reception, triage and quote drafting, ready out of the box
- Free trial of core features — no payment required
- Email + WhatsApp + Telegram + web forms: unified reception and triage
- Quotes, MOQ and lead times drafted to your pricing rules — every line traceable
- Answers on products, stock and certifications — only what can be verified, never guesses
- Samples, after-sales and repeat orders handled end to end; sensitive issues escalated with full context
- Auto-replies behind three safety gates + review workspace + audit logs
- Hot leads pushed to WeCom / DingTalk instantly + proactive channel downtime alerts
- Scheduled sending in the buyer's time zone · write in Chinese, deliver in the buyer's language
Self-Hosted
For data sovereignty & compliance needsThe entire system runs on your own servers — inquiries and customer data never leave your intranet
- One-click self-hosted deployment with zero-downtime upgrades
- On-premise semantic search + locally hosted models — fully offline for sensitive industries
- Multi-brand / multi-store tenant isolation for groups — data fully segmented
- Tiered permissions + full operation audit trails to satisfy internal controls
- Encrypted credential storage; channel connections used only for your business traffic
- Dedicated delivery and SLA support
Industry Custom
For vertical-category specialistsDeeply adapted to your product category and business workflows
- Industry knowledge engine setup: product documents, pricing rules and certifications structured and ingested
- Custom quoting boundaries and compliance language rules — you set the discount range
- Advanced scenarios: long-cycle nurturing, repeat-order reminders, dealer enablement
- Integration with your ERP / CRM and mail systems
- Model selection and compute-cost optimization
- Guided go-live and team training
* Free trial of core features — talk plans once you're satisfied · Detailed quotes based on channels, inquiry volume and deployment are provided within 1 business day after you book a demo
What you might be asking
Absolutely — and they complement each other. Lead-gen tools solve where buyers come from; TradovaAI solves how you handle them once they arrive. Keep sourcing on your existing platform and leave the 7×24 reception, knowledge-based replies and automatic triage entirely to TradovaAI. Your data stays in your hands.
It never runs unchecked. Every auto-reply passes three defenses: blacklist pre-filtering blocks spam and sensitive senders; an intent whitelist only allows low-risk intents like RFQs, catalog requests and lead-time questions; and a confidence threshold verifies the reply is actually grounded in your knowledge base. Below-threshold replies are downgraded to drafts for human confirmation, and every automated send is logged for audit.
They complement rather than replace each other. A hire covers fixed hours and one or two languages — and may leave once trained. An AI receptionist works 7×24 across every time zone and language, never misses a message, and keeps every conversation and buyer profile in your hands. People focus on high-value negotiation; AI frees them from late nights and repetition.
ChatGPT is a general-purpose chat box — it can't quote your MOQ or lead times. TradovaAI is a complete reception system: replies are generated from the real product documents you upload and every claim is traceable; automated sending passes multiple safety gates and human review; follow-ups, scheduled sending and buyer profiles close the loop. It doesn't help you chat — it helps you win orders.
Yes — start with a free trial of the core features, no payment details required, and talk partnership once you're satisfied. No one-size-fits-all annual lock-ins: we tailor a plan to your channel count, inquiry volume and deployment model, and respond within one business day after you book a demo.
Yes. It automatically replies in the buyer's language — Spanish, Arabic, Portuguese and other major languages are all covered, with no manual switching. Industry terminology matters even more: model numbers, parameters and certification names follow exactly what you've uploaded, so nothing gets lost in translation.
Yes. All credentials are stored encrypted with least-privilege access, and the entire system can be deployed on your own servers so data and credentials never leave your intranet. Our promise: we never use your accounts to send mass marketing — channel connections exist only for your own business mail.
Two cases we'll call out honestly: very low inquiry volume (say, a few per month) where your team already replies on time and a system only adds process; and fully non-standard orders that require engineer-calculated quotes on the spot. Tools should serve the business — not the other way around.
A product team focused on the reception layer
Lead-gen tools are everywhere. We put all our energy into the first hours after a buyer reaches out — the moment of highest win probability, and the easiest place to lose a deal by replying late or wrong.
No spam blasts — dignified reception
Other tools teach you to blast cold emails at strangers. We solve one thing: once a buyer reaches out on their own, every response is professional, prompt and verifiable.
AI never decides for you
Every auto-reply passes multiple safety gates; commitment-bearing content like quotes and lead times goes out only after your review, and every automated send is traceable in audit logs.
Your data, not the platform's
Inquiries, customer records and chat history belong to you. The whole system can run on your own servers with data kept inside your intranet — data sovereignty returned to you.
Technology Foundation
Each one answers a real problem in trade inquiry reception — no buzzword stacking, just specific problems solved.
Let an AI receptionist
take the first night shift for you
Leave your contact details and we'll build a private demo environment from your real product documents. See it with your own eyes: a late-night inquiry comes in, and eight seconds later a professional reply citing your product specs goes out.
- 30 min A private online demo — solutions, not sales pitches
- Real data Live-tested against your own product knowledge base
- No strings Data deleted when the demo ends — zero baggage
- Honest If your inquiry volume doesn't justify it yet, we'll say so
Sources: Salesforce · MIT/InsideSales public research.
What you'll see in the demo
- A live demonstration with a real inquiry
- Replies grounded in your own product knowledge
- Safety gates, review workflow and alerting
- A simple, delivery-based cooperation plan