Privacy Policy

1. Who we are

TradovaAI (the "Service") is an inquiry reception platform for export businesses. This policy explains how we collect, use and protect your information when you visit our website (www.tradovaai.com), submit a lead, or use the console (app.tradovaai.com).

2. Information we collect

• Portal lead information: the name, company name, email, phone/WhatsApp number and message you submit through the "Book a Demo" or trial request forms.
• Account information: the username, password (stored encrypted), company name and system configuration required to register for the console.
• Business data: incoming inquiry messages, customer profiles and AI reply records that enter the system after you connect channels such as email, WhatsApp and Telegram.
• Operational logs: access logs and audit records necessary to keep the Service secure and to troubleshoot failures.

3. How we use information

We use the information above only to: respond to your demo/trial requests; provide, maintain and improve the Service; generate AI reply drafts; and send service-related notices (such as channel disconnection alerts and security warnings). We never sell your information, and we never use it for advertising unrelated to your business.

4. Storage and security

• All data in transit is encrypted with HTTPS/TLS; sensitive credentials (such as mailbox authorizations and channel connections) are stored encrypted.
• Self-hosted deployment is available: customers who choose it keep all business data entirely on their own servers — we never handle or retain it.
• We prevent unauthorized access through access controls, operational auditing and the principle of least privilege.

5. Information sharing

We do not share your information with any third party except: (1) with your explicit consent; (2) with infrastructure providers necessary to deliver the Service (such as cloud servers and email/SMS gateways), limited to what is necessary and bound by confidentiality obligations; (3) where required by laws, regulations or competent authorities.

6. Your rights

You may view, correct, export or delete your profile and business data in the console at any time; you may also contact us to delete your portal lead information. After you close an account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by laws and regulations.

7. Cookies

The website only uses storage that is strictly necessary to keep you signed in and run the Service (such as sign-in session data). We do not use third-party advertising or tracking cookies.

8. Updates and contact

If this policy changes materially, we will announce it on our website. For any questions or requests regarding this policy, contact us at support@tradovaai.com.