20 questions, straight answers

Very much so — the two don't overlap. Prospecting tools solve where customers come from; TradovaAI solves how you receive them once they arrive. Keep finding leads your way, and hand the 24/7 reception, knowledge-based replies and automatic lead scoring to TradovaAI — with your data staying on your side.

A general chatbot is a blank box — it doesn't know your MOQ or your lead times. TradovaAI is a complete reception system: replies are generated from the real product documents you upload and carry cited sources; auto-sending passes multiple safety gates and review; follow-ups, scheduled sends and customer profiles close the loop. It isn't built to help you chat — it's built to help you take orders.

No. It works 24/7 on the most draining part — first responses, common questions and initial screening. Genuine buyers reach your reps with the full conversation and an intent score attached, so people do the work that actually needs people: negotiating, closing and keeping relationships warm.

They complement each other. A hire covers fixed hours and one or two languages, and may leave once trained; an AI receptionist is on 24/7 across every time zone and language, never drops a reply, and every conversation and customer profile stays in your hands — no experience walking out the door. Let people own high-value negotiation; let AI lift them out of the midnight shift and the repetition.

Replies are generated from the real materials you upload — spec sheets, pricing rules, FAQs — so it can quote exact model numbers, MOQ, lead times and certifications, with the source cited on every answer. No generic templates. Your reps can flag any reply as a model answer to keep improving it.

Yes. It replies in whatever language the buyer uses — Spanish, Arabic, Portuguese and other major languages are covered, with no manual switching. Just as important, industry terminology stays faithful: model numbers, parameters and certification names follow your uploaded documents, not the translator's guess.

Absolutely. Reps draft the key points in their native language, and the AI turns them into a proper export email in the buyer's language — numbers, model numbers and prices preserved exactly. Replies to buyers are also generated automatically in the language the buyer wrote in. Language stops being the ceiling on your team's size.

It never bluffs. Anything it can't find in your knowledge base, it says so plainly — and hands the conversation, with full context, to your team. Rather answer one sentence less than invent one that costs you the buyer.

On clear, fixed boundaries: special pricing and discount negotiation, complaints and legal matters, contract and payment terms, and any reply below the confidence threshold. Handoffs arrive with the full conversation history and buyer profile — your team never asks the buyer to repeat themselves.

No. The knowledge base updates any time: tell us what changed, and new prices, specs and certifications take effect immediately. Knowledge-base upkeep is part of the service — you never maintain prompts or reconfigure anything yourself.

Not unchecked. Every auto-sent reply must pass three safety gates: a blacklist pre-filter that blocks spam and sensitive senders; an intent whitelist that only lets low-risk intents through — price lists, catalogs, lead times and the like; and a confidence threshold that checks the reply actually draws on your knowledge base. Below threshold, it becomes a draft awaiting human confirmation — and every auto-send leaves an audit trail you can trace.

Yes. All credentials are stored encrypted with least-privilege access, and the whole system can be deployed on your own servers so data and credentials never leave your network. Our commitment: we never use your accounts to send marketing blasts — channel connections exist solely for your own business traffic.

Never. Your inquiries, conversations, knowledge base and customer profiles are yours alone — not used to train any public or third-party model. With self-hosted deployment, data stays 100% on your servers, and the knowledge assets built during our cooperation can be exported and taken with you at any time.

We support the official WhatsApp Business API route (requires Meta business verification — no ban risk) as well as connecting your existing number, so you can choose based on your account situation.

The system recognizes inquiry intent and scores it: genuine buying interest floats to the top for follow-up, while spam and sensitive senders are filtered and down-weighted automatically. Your team's attention goes only where it's worth spending.

No. TradovaAI connects directly to your existing business mailbox, Telegram bot and WhatsApp account, and past conversations are archived automatically. No mailbox swap, no tool swap, no migration.

Seven channels are live today — unified reception for business email, WhatsApp, Telegram, Instagram, Facebook Messenger, a platform-agnostic social channel and website forms — with more rolling out. And if a channel ever drops (say, WhatsApp disconnects), the system alerts you proactively so no inquiry slips through.

The cloud version is ready as soon as you connect your channels. The self-hosted version ships with one-click deployment: the whole system runs on your own servers, upgrades don't interrupt service, and your IT staff can finish installation in half a day — or our consultants can handle the entire deployment for you.

Start with a free trial of core features — no payment required — and talk partnership only once you're convinced. No one-size-fits-all annual lock-in: we tailor a custom quote based on your channels, volume and deployment mode. Book a demo and we'll respond within one business day, so you know exactly what you'd be buying.

Two cases we'll say outright: if monthly inquiries are only a handful, your people already answer in time and a system just adds process; and if every order is fully custom, with quotes that need an engineer's on-the-spot calculation. Tools should serve the business — not make the business serve the tool.